FAQs
If you do not find the answers to your questions below, feel free to reach out to us via the contact page.
Who We Treat
What ages of patients do you see?
We provide care for individuals between the ages of 6 and 65. For patients outside this range, we defer to trusted providers in Developmental Pediatrics or Geriatric Psychiatry.
What conditions do you treat?
We treat a wide range of mental health concerns across the lifespan, including ADHD, anxiety, depression, mood disorders, and trauma-related conditions. For a full list, please visit our Services page.
Appointments & Scheduling
How do I schedule appointments?
You can schedule your first appointment directly through our homepage. Once you’re an established patient, follow-up visits can be scheduled through our secure patient portal.
Need help? How to Request an Appointment
How often will I need appointments?
The frequency depends on your individual needs. Early on, appointments are more frequent while we establish and adjust your care plan. As stability improves, visits may become less frequent. Medication changes require a follow-up within 1 month. Patients on controlled substances must be seen at least every 3 months.
How long are the appointments?
Initial evaluations are scheduled for 60 minutes, and follow-up visits are 25 minutes.
What is your cancellation policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or no-shows may result in a fee.
Do you offer emergency appointments?
We do not offer emergency or same-day crisis appointments. If you are in crisis or experiencing a mental health emergency, please call 911 or go to your nearest emergency room.
You can also contact a 24/7 crisis resource, such as the Suicide & Crisis Lifeline by calling or texting 988 for immediate support. Your safety and well-being are the top priority.
Medications & Refills
What is your medication refill policy?
Refills are provided during scheduled appointments and are intended to last until your next expected visit. We do not accept pharmacy-initiated refill requests. If you need a refill outside of visits, please request it through the patient portal at least 2–3 business days in advance.
Can you prescribe controlled medications via telehealth?
Yes, current DEA and HHS extensions allow us to prescribe certain controlled medications via video telehealth through December 31, 2025. You must be physically located in Kansas or Missouri during your appointment. Prescriptions can only be sent to pharmacies in those states. Controlled substances require follow-up at least every 3 months, and we recommend one in-person visit annually. We follow all federal and state regulations for safe and compliant care.
Telehealth & Technology
Do you offer telehealth appointments?
Yes! We offer secure video-based telehealth visits for patients in Kansas and Missouri. We recommend an in-person first visit when possible and require in-person appointments at least once per year for ongoing care.
Learn more: Getting Started with Telehealth
What patient portal do you use?
We use SimplePractice, a HIPAA-compliant and HITRUST CSF Certified portal that ensures the security and confidentiality of your health information.
View tutorials: How to Log In | Secure Messaging Guide
Preparing for Your Visit
What should I bring to my first appointment?
To help us provide the best care, please bring:
- A current list of medications and dosages
- Relevant medical or psychiatric records
- A list of questions or concerns
- For minors, a parent/legal guardian must be present, as consent is required for all medication decisions
Insurance & Billing
Which insurance do you accept?
We are currently in-network with:
- Blue Cross Blue Shield
- United Healthcare
- Aetna
If you have out-of-network coverage, we can provide a Superbill for potential reimbursement.
Learn more on our Insurance page.